Cancellation, Exchange and Return Policy
For health reasons, hair and skin care products cannot be returned except in the following cases:
1_The customer has the right to modify and cancel the order by contacting customer service before executing the order and shipping it via WhatsApp.
https://iwtsp.com/966550301470
Modify or cancel the order within (6-8) hours during the order execution period before the order is delivered to the shipping company only and converted to “executed”
The customer is responsible for ensuring that his number is registered correctly, as numbers cannot be modified after shipping unless the customer contacts the shipping company.
In the event of cancellation in the case of a bank transfer, the customer is requested to contact the store’s technical support via WhatsApp or email immediately after the cancellation and provide the store with the bank account number to approve the cancellation and refund the amount, as self-cancellation in the bank transfer is not currently accepted on the website.
2_ When the customer receives an incomplete or damaged order and proves this, he has the right to claim the amount of the incomplete order only or to send him an alternative compensatory product after notifying the store through customer service within 24 hours only of receipt.
3_ In the event that you receive a product with a technical or manufacturing defect according to the manufacturing conditions or is not required and does not match your invoice and you wish to exchange it, it must be within the first 24 hours of receiving the order, provided that the order is not opened and is in its original condition, packaged and delivered to the shipping company for return.
The store bears the shipping costs in the event of products that do not match what is required in the invoice or damaged products only.
In the event of an error in the contact number, or the inability to deliver the shipment to the customer, or neglecting to receive the shipment from the shipping company, or rejecting it, and the delivery period expires according to the shipping company, the customer shall bear the shipping and return costs, and only the value of the products will be refunded, not including the delivery fees.
Discounted Products: Products purchased with discounts or special offers cannot be returned unless the product is defective or faulty.
4_ To replace damaged products, please notify customer service via the link.
https://iwtsp.com/966550301470
Within the first 24 hours of receiving the order, attaching photos showing the condition of the product, the order invoice, and the shipping policy.
5_ When replacing or changing products due to manufacturing defects or a product that is not required and does not match the order in the invoice or damage or defect in the product only after notifying the store within 24 hours, the customer returns the defective product in its unused packaging and delivers the shipment attached to the shipping invoice and the purchase invoice and the store will then exchange or compensate the product amount. The return and exchange period for products is one week from the date of receipt for packaged products only.
It does not include cosmetic and personal care products such as creams, shampoos, etc., and the compensation amount does not include shipping or delivery fees if the order contains products other than the defective product.
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Our store is keen to package the products so that they are not damaged, and this does not include misuse and storage by the customer.
The store is not responsible for any damage that may occur to the shipment in the shipping companies’ warehouses due to the customer’s delay in receiving the order on the specified date or an error in the address and in
The customer was late in receiving the shipment within the period specified by the shipping company.
The store is not responsible for the return process from the shipping company.
The shipping cost is non-refundable after the shipment is completed because it is paid to the shipping company. The customer has the choice to return only the value of the products or pay only the shipping cost to the shipping company again for a new shipment.
If a problem occurs with the shipment or with a representative of one of the shipping companies, such as SMSA, Aramex, or DHL, the customer must follow up on the shipment and submit a complaint directly to the shipping company and contact the company. Note: Shipping companies consider any shipment that has not been received after notifying the customer of receipt and delivery within 3-5 working days as a returned shipment.
6- After the order is shipped, the customer will receive a tracking link for the shipment. The customer is responsible for tracking the shipment and receiving it. It is the customer’s full responsibility to ensure that his address and phone number are registered correctly. The store is not responsible for any problems that occur due to the customer’s incorrect information provided for shipping.
7- The return process takes two days after the products arrive at the store to ensure that the product is received in its original condition and unused, and to ensure that the product has not been used, opened, or damaged.
The customer will then get the amount back when requesting a return after the product arrives and its condition is confirmed according to the customer’s bank policy.
8- If the order value is paid through one of the electronic payment channels in installments (Tabby or Tamara), 7% will be deducted from the total order value.
If payment is made by any other method (bank transfer, cash on delivery, Apple Pay), no deduction will be made and the full amount will be returned to the customer within 72 hours to 21 business days, depending on the customer's bank policy, card type, and payment method.
