Cancellation, exchange and return policy
1_ The customer has the right to modify and cancel the order by contacting the customer service on WhatsApp https://api.whatsapp.com/send?
Amendment or cancellation of the order within (6-12) hours during the execution period of the order, before delivering the order to the shipping company only and transferring it to complete
2_ When the customer receives an incomplete or damaged order and proves that, he is entitled to claim the amount of the missing order only or send a replacement product to him after informing the store on customer service within 24 hours only
3_ In the event that you receive a product that is not required and that matches your invoice and desires to replace it, it will be within the first 24 hours of receiving the order, provided that the order has not been opened and is in its original condition and envelope, and the representative of the shipping company will receive it for exchange
📍📍 The store bears the shipping costs in the case of products that do not match what is required in the invoice or damaged products, and whether in the event of a desire to modify, exchange or return after the product arrives for any reasons other than damage or the product that does not conform, the customer bears the costs of shipping and return
4_ Replacing damaged products is to inform customer service https://api.whatsapp.com/send?phone=12028666617
Within the first 24 hours of receiving the order, with attached photos showing the condition of the product, the order invoice and the bill of lading
5_ Replacement and change of products is only due to the presence of manufacturing defects, or the receipt of a product that is not required and corresponding to the order in the invoice, or damage or defect in the product only by informing the store within 24 hours only and sending proof of that
Our store is keen to package the products so that they are not damaged and does not include poor storage and use by the customer
The store is not responsible for damage to the shipment in the warehouses of shipping companies due to the customer's delay in receiving on time
6- Replace accessories, tools and inorganic products
The customer has the right to replace and return the product within two days from the date of receiving the product, provided that the product is in its original condition and unused
The return process takes two days to make sure that the product is received in its original and unused condition and that the product has not been used, opened or damaged.
Then the customer returns the amount upon requesting the return after the arrival of the product and making sure of its condition
Then the amount is transferred to his account.